I think recently I’ve been going through a mid-almost-adult-life-crisis. I’m only a young 20-something, but I think its hit me bad.
It all started off with my taking of a corporate job. To be honest and sincere a undergrad in political science has taught me to never trust corporations and the big and evil business industry. I think that is what drew me towards academics in the first place. As I graduated, I had big dream of putting my skills to use helping people. But then the student loan administrators started calling. And calling. I needed money and badly. In this economy, charities and non-profits are trying their best to stay afloat with the little helping hands that they already have. They wouldn’t hire another one. I had to the take the corporate job. So far, I can’t complain I suppose. It has given me something to do during the day and has given me an inside view of how corporations are actually run (by people, not that mythical creature known as “the man”). But that hasn’t lightened my view towards them.
So what does this have to do with hair? Well, I think as I entered the working world, I became painfully aware of the pressure to look good. With a bad mix of self-consciousness and a business atmosphere, I began to notice how I just didn’t measure up. In my mind anyways. I never cared about hair and never bothered to learn how to take care of it (shampoo, conditioner for 2 min and bam!). So I began to notice that every single day I had a bad hair day. Frizzy, static-y, no style. It was, and is very unnerving. I’ve never been taught or taught myself how to properly blow-dry, or straighten, or curl my hair. So I thought that this was the time to spring into action.
That is where folica.com comes in. I surfed the web religiously to find a good hair dryer, straightening iron and curling iron at a reasonable price. As something that I have wanted for more than a year, these were things that I was willing to spend the money on. So I ordered the Babyliss Pro Carerra, the GHD and a hot tools professional curling iron from folica. This was over a week ago. My order kept on saying “status: on hold”. I scratched my head...what on earth did this mean? I read their customer service page and it said “if your item says in progress we are just putting it together from the warehouse”. But my item didn’t say “in progress”, it said “on hold”. I waited a week ...and then a couple days before I got sick and tired and called the folica help line. The lady on the other end was incredibly nice, but her message was incredibly unnerving. She told me that international orders are kept on hold until the person calls in to make sure that there is no credit card fraud. Umm, excuse me? I have been waiting for a week for you to ship my items to me, and you have been waiting for me to finally become impatient enough for me to call you? Why hadn’t this message been emailed to me? Why hadn’t I known? As a customer, I want to deal with as little customer service as possible and have a seamless transaction. I was pissed, but naturally didn’t take it out on the poor woman. After all, it’s not her fault that this company has decided to put policies in place that make no sense. It’s about communication folica; and in this respect, I did not like your service.
However, I have yet to get my actual items. They were shipped yesterday, and I am eagerly awaiting their arrival. I hope I don’t have to pay at the door, or that will be another no-no in my experience with them. Prior to ordering, I had called customer service about this issue and was given a non-answer of “maybe”. So I suppose until I get my products, I am destined to have yet another bad hair day.